Return Policy

If you have questions regarding your purchase or wish to initiate a return, please email us at info@urbanwoodcraft.com or call us at 1-855-738-1378 and ask for the Customer Service Department related to Costco Next.

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DEFECTIVE RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without a return authorization number.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account and email again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@urbanwoodcraft.com.

Shipping

To return your product, you should contact Urban Woodcraft at info@urbanwoodcraft.com to arrange the LTL truck freight pickup of your product. 

Shipping charges for defective returns or exchanges will be covered by Urban Woodcraft.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We must receive your returned item through provided traceable shipping in order to guarantee your return.

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NON-DEFECTIVE RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without a return authorization number.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account and email again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@urbanwoodcraft.com.

Shipping

To return your product, you should contact Urban Woodcraft at info@urbanwoodcraft.com to arrange the LTL truck freight pickup of your product. The product will be shipped from the original delivered location back to 2104 Hwy 7, #12-14 , Vaughan, ON, L4K2S9, Canada.